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When it comes to ROI, why is social media different?

By Brian Edwards | August 19, 2010

How many times have you heard or read that companies should just forge ahead with a social media program even though the return on investment is hard to quantify? I’m not going to point fingers, but it’s been repeated so often it’s become the mantra of so-called social media experts. This is really bad advice.…

Ch-ch-ch-ch-changes, turn and face the strange

By Rob Goodman | August 17, 2010

I guess David Bowie had it right so many years ago. Change, so the saying goes, is inevitable in life. We change jobs, change clothes, and change hair styles. To me, though, it seems that I rarely hear about people who talk about how their profession has changed. I’ve been in PR for over 20…

When Does Social Media Become Marketing?

By Rob Goodman | August 12, 2010

I remember a conversation I had with a colleague about 15 years ago when the Web was starting to become a mainstream part of our daily business world, especially in the high tech market. The person said that the Web was simply another distribution channel and she somewhat downplayed the importance that the Web would…

Social Networks Steal Time from Email

By Editor | August 11, 2010

The Nielsen Company issued a new research study this month with findings on how American’s spend their time online. Not surprising, social networking maintains the number one position with a 43% increase from last year’s study. American’s are spending a third of their time now engaged in social media at their computer- particularly social networks…

We Need More People & Companies to Ask the Question…Why Not?

By Rob Goodman | August 3, 2010

It’s Monday morning and I’m in my usual work routine…check the headlines from business and tech publications to see what’s going on in the world. A good PR person never wants to be caught off-guard and have a client call to discuss news that is relevant to them and the industry without being prepared, but…

Helping Customers is a Smart Strategy

By Brian Edwards | August 2, 2010

With technology in particular, there’s a tendency to get excited about a whiz-bang bit of “breakthrough” or “innovative” or worse “unique” gizmo or piece code that some smart guys in India cooked up for you. Seriously, who cares if something is unique or first if it’s completely useless? I’m the first to admit that technology…

PR—The Voice of Reason

By Rob Goodman | July 30, 2010

One of my first jobs in the tech sector was working at Regis McKenna Inc., a noted strategic business and communications consulting firm in Silicon Valley. The company is well-known for helping to launch many noted companies and was credited with helping to design the famous multi-colored Apple logo. But that was before my time.…

Oh How the Mighty Have Fallen

By Rob Goodman | July 20, 2010

Pardon me if I’m a week behind the times but I was out last week. But even being away from my desk for a few days didn’t shield me from the fiasco that Apple has been enduring. For the situation to be referred to as a “Toyota-style PR crisis for Apple sure says a mouthful.…

The Power of Massive Hype

By Brian Edwards | July 14, 2010

The Wall Street Journal today is reporting that the vast majority of Toyota accidents were the result of…driver error. Not sticky brake pedals: The U.S. Department of Transportation has analyzed dozens of data recorders from Toyota Motor Corp. vehicles involved in accidents blamed on sudden acceleration and found that the throttles were wide open and…

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